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Booking terms and conditions

Accommodation: Cabins and Apartments

The Saariselkä Booking Ltd booking terms and conditions for individuals

Saariselkä Booking Ltd applies the following conditions in ordering and reserving of lodging services and cancellation of booked lodging services. Both parties are bound by these conditions once the customer has made a reservation.

  • The person making the reservation must be of legal age.

Reservations and payment

A reservation is confirmed when the deposit of 30 % of the lodgings’ gross price plus office costs has been paid by the due date.

The deposit invoice and final invoice will be sent together. The final payment must be made, at the latest, 6 weeks prior to the beginning of the stay.

At the same time, the customer will be sent instructions for picking up and returning the keys and the Saariselkä Booking Ltd`s conditions of reservation.

Non-payment is not a cancellation. Saariselkä Booking Ltd reserves the right to cancel a reservation in the event, that the payment is not made by the due date.

Reservations on the internet

When making a reservation on the Internet, the customer can choose the method of payment desired.

  • Pay the deposit immediately and print out the final invoice and pay it by the due date.
  • Pay the full sum immediately. If the reservation date is less than 8 weeks prior to the arrival date, only final invoice for the total sum is due to be paid immediately.

Print invoices

When reserving via the Internet, the customer shall be responsible for obtaining his or her own receipt of payment, invoice, and conditions of reservation. The reservation system will send confirmation to the email address provided by the customer upon registration.

The personnel of Saariselkä Booking Ltd will send a confirmation and instructions for picking up and returning the keys to the customer.

Confirmation

The customer must ensure that, after the payment transaction, he or she returns to the confirmation page of Saariselkä Booking Ltd`s reservation system.

If after the payment the customer does not go back to the Saariselkä Booking Ltd’s pages, the reservation will not be registered, and the reservation system will not send an email confirmation of the reservation.

Saariselkä Booking Ltd shall not be liable for failed reservations; the customer must contact Saariselkä Booking Ltd immediately for assistance. In this situation, Saariselkä Booking Ltd will not guarantee that the lodgings will still be available. In the event that the lodgings are not available, the money will be returned, or the customer will be offered other lodgings according to availability.

Conditions and General terms of use of the websites

In addition to these reservation conditions, a customer making a reservation via the Internet also accepts the General Terms of Use of the website. Before making a reservation, the customer shall be responsible for reading the aforementioned documents and the instructions for making a reservation.

Right to change prices

Saariselkä Booking Ltd reserves the right to correct errors in price information before the conclusion of the contract.

Saariselkä Booking Ltd shall not be bound by an error in the listed price if the price is so clearly erroneous that it is reasonable to expect the customer to notice it. Examples of such cases include a situation where the difference between the listed price and the actual price is substantially large or when the erroneous price can be considered exceptionally low when compared to the general price level.

Value-added tax under current legislation.

Cancellations

Check the coverage of your travel insurance in case of trip cancellation.

A cancellation is considered as having occurred at the moment Saariselkä Booking Ltd receives written word about the cancellation.

If customer cancels his/her reservation

  • 31 days or more prior to the beginning of the accommodation period, cancellation fee is 30 % of the lodgings’ gross price + the office costs.
  • 0-30 days prior to the beginning of the accommodation period, cancellation fee is 100%.

Cancellation due to medical reasons If a cancellation occurs as a result of serious illness or death affecting the party who has made the reservation, or his or her immediate family 48 hours prior to the beginning of the accommodation period, the payment shall be refunded after deductions for the deposit (30 % of the lodgings’ gross price) and the office costs. In this event, a medical certificate must be provided as cause for cancellation. In the event, that such a cancellation occurs less than 48 hours prior to the beginning of the reservation period or during the reservation period, the customer will receive no refund.

Change of lodgings or date of holiday If the client changes the lodgings or the date of the holiday, the old reservation shall be considered cancelled and the new lodgings or date of holiday shall be considered a new reservation. Standard booking and cancellation terms and conditions are applied.

COVID-19 Travel Restrictions and Flight Cancellations

The customer does not have the right to deviate from the booking and cancellation terms and conditions and does not have the right to cancel their booking on the basis that the customer who made the booking or the lodgers are not able to arrive at the lodgings at the booked arrival time as a result of the travel restrictions imposed by Finland or the country of departure as a result of the COVID-19 epidemic. Travel restrictions do not count as “Force Majeure” events/circumstances, as international/national travel restrictions which are due to the COVID-19 epidemic are not unforeseen. In this situation, the customer’s cancellation and no-shows will be subject to the standard booking and cancellation terms and conditions.

The above also applies in the event that, the customer or the lodgers cannot enter Finland due to the cancellation of flights or changes in schedules. Flights may be cancelled and rescheduled due to the COVID-19 epidemic and are not “Force Majeure” events/circumstances as these circumstances are not an unforeseen situation.

Saariselkä Booking Ltd´s right to cancel the reservation

Saariselkä Booking Ltd reserves the right to cancel a reservation in the event of Force Majeure. In this case, the customer shall have the right to a full refund of the payment.

If the deposit is not paid by the due date, Saariselkä Booking Ltd reserves the right to cancel the reservation.

Keyservice

Information about key service can be found in a separate appendix and/or in the description of the lodgings.

If the key is lost, Saariselkä Booking Ltd reserves the right to charge the real expenses and service fee (minimum 400 Euros).

Staying at the destination

Holiday lodgings are at the disposal of the customer and/or lodgers from 4 p.m. on the day of arrival until 12 p.m. on the day of departure.

  • It is expected that the customer that made the booking and/or the lodgers will comport him/her/themselves with good manners while residing in/using the holiday lodgings.
  • Furniture must be returned to its original places.
  • Inventories belonging to the lodgings are not at any time to be used outside or removed from the lodgings.
  • If lodgings are extremely dirty and require more cleaning than usual end-of-stay cleaning, including return of heavy furniture to its original place, Saariselkä Booking Ltd has the right to send an extra invoice to the customer for the overused time.
  • If the paid price does not include end-of-stay clean and customer and/or the lodgers did not clean the lodgings properly, Saariselkä Booking Ltd has the right to double charge for normal end-of-stay clean.
  • Customer or lodgers must use linen in bed. It is prohibited to use sleeping bags in lodgings. Please check your invoice whether linen, towels, end-of-stay clean and wood for the fireplace are included in the price (vary depending on lodgings).
  • Any camping (caravans, tents) or use of extra hired equipment (for example outdoor hot bathtub) is prohibited on the premises of the lodgings.

Number of lodgers

The maximum number of lodgers per lodging stated in invoice is prohibited to exceed.

Smoking is prohibited inside all lodgings

If lodgings have been smoked in, Saariselkä Booking Ltd reserves the right to collect a surcharge for cleaning, minimum 300 Euros.

Pets

Pets may be brought into lodgings where pets are allowed. There is a surcharge per pet/booked lodging. Pet wastes must be gathered away and taken into the garbage.

Damages

Upon departure, the customer or the lodgers shall be liable to make sure that the windows of the lodging are closed, and the doors are locked.

The customer who made the reservation shall be liable for compensating, in full, for the caused damages to the lodgings or its furnishings. The guardian of minors shall be liable for damages caused by minors.

If on-call services are required at night for a reason brought on by a customer or a lodger (i.e. key lost or other reason), an hourly compensation of 50 Euros/h (incl. VAT) will be charged, on Sundays and holidays 100 Euros/h (incl. VAT).

We recommend that customer takes a personal travel insurance to compensate damages caused by him/her.

Dissolution of rental agreement resulting from disturbance or a hazardous situation

In the event that the customer or the lodgers does not stop causing disturbances or hazardous situations on the premises or on neighboring premises, despite a warning given by Saariselkä Booking Ltd’s personnel/lodging’s caretaker, Saariselkä Booking Ltd reserves the right to dissolve the rental agreement immediately. Expenses incurred as a result of all previously mentioned actions shall be charged to the customer who made the reservation. The customer will receive no refund.

Complaints

All observations and complaints concerning the equipment and condition of the lodgings must be directed immediately as they arrive during the holiday to lodging’s caretaker. His/her contact phone number can be found in the Cabin Book of the lodgings.

Saariselkä Booking Ltd is not directly responsible for the equipment and condition of the lodgings. Customer or the lodgers can also make a complaint to Saariselkä Booking Ltd, if the problem was not solved with the lodging’s caretaker to satisfaction of both parties.

  • Complaints made later will not be taken into account.

Saariselkä Booking Ltd is not liable to compensate the natural conditions, insects, voles, sudden weather changes, constructions on adjacent plots, the changes in the cottage (made by the owner of the cottage) which have not been informed of to the Saariselkä Booking Ltd Office or any third party caused problems (eg, blackouts with water, electricity, internet- or TV network) to the customer for any inconvenience or expense.

Lost belongings

We collect a separate service charge for the return of lost belongings, 20 Euros + postage. Belongings which are found are kept for 3 months.

Applicable law and place of litigation

The Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the District Court of Lappi. The Contract is bound by Finnish law. Saariselkä Booking Ltd shall not be liable for changes arising subsequent to this publication which are beyond our control. Saariselkä Booking Ltd reserves the right to make changes.

Update 11/2020