Saariselkä Booking Ltd applies the following conditions in ordering and booking activity services and cancellation of the booked services. Both parties are bound by these conditions once the customer has made a booking.
A reservation is confirmed when the full price of the booking plus the office costs have been paid by the due date – latest by 16.00 (4 PM) Finnish time (if not otherwise informed) on the previous day of the activity.
Non-payment is not a cancellation. Client should inform Saariselkä Booking Ltd of an intend to cancel the reservation. Saariselkä Booking Ltd reserves the right to cancel a booking in the case that the payment is not made by the due date.
Driving huskie sleigh requires good balance and average physical condition. We are located in hilly area, so the mushers should be able to help the dogs uphill. Safari is not recommended for people with poor condition or for people with restricting physical disabilities.
Producer reserves the right to interrupt a safari if a participant is seen as a potential danger to him/herself, to other participants or to animals.
Producer reserves the right to change the program due safety issues, animal welfare, weather conditions, etc.
The selfliability is 900€/ accident.
Travel insurance is recommended. The Producer is not obligated to refund due to customers mistakes or not following the instructions.
Safari is not recommended for pregnant women or babies/toddlers.
Notice: Please inform the children’s ages and sizes in advance (in case there are several bigger kids in one family, the family can be split in two sledges, both parents driving).
Notice: Small babies/toddlers must have an adult as passengar with them to hold them.
If the customer makes a cancellation 7-3 days before the date of activity, 50% of the total amount will be charged.
If the customer makes a cancellation 2 days or less before the date of activity, 100% of the total amount will be charged.
To claim refund, a medical certificate needs to be sent to Saariselkä booking within 2 working days of the cancellation date.
After the deposit payment, 30% of the estimated total is non-refundable
61-120 days before arrival, 50% of the estimated total is non-refundable
60 days before arrival, 100% is non-refundable
Changes to the activities (timing etc.) can be made 72 hours prior they are scheduled by informing firstname.lastname@example.org or email@example.com .
No changes are allowed less than 72 hours prior the start of the activity.
100 % refund for cancellation made at least 7 days before the beginning of the activity.
80 % refund for cancellation made 6-2 days before the beginning of the activity.
No refund for cancellation made less than 48 hours before the beginning of the activity. No refund for “no show” (confirmed bookings that are not cancelled at all but participants do not arrive on time/at all).
In case the customer has booked several slots for an activity and wishes to cancel only some of them, standard terms of cancellation are applied to the slots cancelled. In case the customer falls suddenly ill, is injured or otherwise incapable to participate in the activity due to medical reasons, the customer is entitled to receive 80% refund of the price of the activity provided by Ky Polaris Point Horses LP. To receive any refund, customer has to cancel the activity through booking engine used for booking and on writing (text message/e-mail) before the starting time of the activity and provide Ky Polaris Point Horses LP a written document from a medical doctor within 14 days of cancellation.
Ky Polaris Point Horses LP may not be held responsible for compensating any possible damages incurred to the customer or customers belongings related to natural conditions, insects, animals or unexpected changes in the weather. Ky Polaris Point Horses LP reserves the right to alter or cancel the activity if weather conditions or other factors would cause a hazardous conditions or otherwise compromise safety. Joining the activity is participants liability. We kindly ask participants to take in consideration the possible risks such as pregnancy, illness and challenges of mobility and other functions.
100% refund for cancellation made at least 48 hours before the beginning of reservation.
No refund for cancellations made less than 48 hours before the beginning of the reservation. In addition, no refund for not showing up or being late or giving wrong pick up information.
Group size: min. 8 participants.
100% refund for cancellation made at least 30 days before the beginning of reservation.
50% refund for cancellation made later than 30 days and latest 7 before the beginning of the reservation.
No refund for cancellations made less than 7 days before the beginning of the reservation. In addition, no refund for not showing up or being late.
All changes in number of participants in the group are free of charge up to 14 days before activity.
Change in number of participants -10 % of total – free of charge up to 48 before departure.
Cancellation terms for privately organized activities and small groups (up to 12 pax).
Snowmobiles are insured as required by The Finnish Traffic Insurance Act. This insurance covers medical care for injuries to the driver and the passenger arising from accidents.
Personal injuries and damages to other parties are fully covered according to The Finnish Traffic Insurance Act.
Snowmobile safari participants are held liable for damages caused to snowmobiles rented to them. The self-liability amount is maximum 1 000 Euros per snowmobile and per accident case. You can reduce the own liability in some programs by advanced paid extra charge.
The Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the District Court of Lappi. The Contract is bound by Finnish law. Saariselkä Booking Ltd shall not be liable for changes arising subsequent to this publication which are beyond our control, for example force majeure (strike, fire, water damage, nature disaster, war etc.). Saariselkä Booking Ltd reserves the right to make changes.