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Saariselkä Treklife erämökillä talvella

Booking terms and conditions

Activities: Individuals and small groups (up to 12 pax)

Saariselkä Booking Ltd applies the following conditions in ordering and booking activity services and cancellation of the booked services. Both parties are bound by these conditions once the customer has made a booking.

  • The person who makes the booking must be of legal age.

Reservation and payment

A reservation is confirmed when the full price of the booking plus the office costs have been paid by the due date – latest by 16.00 (4 PM) Finnish time (if not otherwise informed) on the previous day of the activity.

Online bookings

  • confirmation will be sent by e-mail in 3 days after booking
  • the client needs to inform his lodging and address in Saariselkä village area, the ages of children participating in the activity and whether any medical conditions of any of the participants can affect the running of an activity as planned.

Bookings by e-mail or phone:

  • confirmation will be sent by e-mail within 1 days after the booking
  • only one invoice for the total sum is issued and sent with the confirmation
  • The invoice is due to be paid:
      - 14 days before the activity day
      - 30 days before the activity day if it takes place within period 1.12. – 6.1.

Non-payment is not a cancellation. Client should inform Saariselkä Booking Ltd of an intend to cancel the reservation. Saariselkä Booking Ltd reserves the right to cancel a booking in the case that the payment is not made by the due date.

Cancellation terms of Producers:

Extreme Huskies, y-2471650-5:

Extreme Huskies: Booking Terms and Conditions

Lumivalkea Oy, y-2127152-0:

Lumivalkea Oy: Booking Terms and Conditions

VisitInari.fi – Safaris & Accommodation, y-2702265-6:

VisitInari.fi – Safaris & Accommodation: Terms and Conditions

Wilderness Safaris Saariselkä, y-26929731:

Wilderness Safaris Saariselkä: Booking Terms and Conditions

Lomakylä Kakslauttanen Oy, y-0193088-3:

PAYMENT TERMS
After the deposit payment, 30% of the estimated total is non-refundable
61-120 days before arrival, 50% of the estimated total is non-refundable
60 days before arrival, 100% is non-refundable
AMENDMENTS
Changes to the activities (timing etc.) can be made 72 hours prior they are scheduled by informing booking@saariaselka.com or keskusvaraamo@saariselka.com .
No changes are allowed less than 72 hours prior the start of the activity.

Polar Point Horses, y-2977222-3:

CANCELLATION:
100 % refund for cancellation made at least 7 days before the beginning of the activity.
80 % refund for cancellation made 6-2 days before the beginning of the activity.
No refund for cancellation made less than 48 hours before the beginning of the activity.
AMENDMENTS:
In case the customer has booked several slots for an activity and wishes to cancel only some of them, standard terms of cancellation are applied to the slots cancelled. In case the customer falls suddenly ill, is injured or otherwise incapable to participate in the activity due to medical reasons, the customer is entitled to receive 80% refund of the price of the activity provided by Ky Polaris Point Horses LP. To receive any refund, customer has to cancel the activity through booking engine used for booking and on writing (text message/e-mail) before the starting time of the activity and provide Ky Polaris Point Horses LP a written document from a medical doctor within 14 days of cancellation.
Ky Polaris Point Horses LP may not be held responsible for compensating any possible damages incurred to the customer or customers belongings related to natural conditions, insects, animals or unexpected changes in the weather. Ky Polaris Point Horses LP reserves the right to alter or cancel the activity if weather conditions or other factors would cause a hazardous conditions or otherwise compromise safety. Joining the activity is participants liability. We kindly ask participants to take in consideration the possible risks such as pregnancy, illness and challenges of mobility and other functions.

Top Safarit, y-1107961-5:

INDIVIDUAL RESERVATIONS:
100% refund for cancellation made at least 48 hours before the beginning of reservation.
No refund for cancellations made less than 48 hours before the beginning of the reservation. In addition, no refund for not showing up or being late or giving wrong pick up information.
GROUP RESERVATIONS:
Group size: min. 8 participants.
100% refund for cancellation made at least 30 days before the beginning of reservation.
50% refund for cancellation made later than 30 days and latest 7 before the beginning of the reservation.
No refund for cancellations made less than 7 days before the beginning of the reservation. In addition, no refund for not showing up or being late.
All changes in number of participants in the group are free of charge up to 14 days before activity.
Change in number of participants -10 % of total – free of charge up to 48 before departure.

Cancellation terms of other producers:

Individual: Cancellation terms for activities

If confirmed booking is cancelled:

  • Over 3 days before the activity day, the payment will be refunded in total.
  • 3-0 days prior the date of activity, 100% will be charged (incl. “no show”) and not being in time for the activity start.
  • Refunds will only be made in the case of illness. To claim a refund, a medical certificate needs to be at Saariselkä Booking Ltd within 2 working days of the cancellation date. Cancellation in the case of illness should be informed latest at 2pm on the day prior to the activity.

Small group (up to 12 pax): Cancellation terms for activities

Cancellation terms for privately organized activities and small groups (up to 12 pax).

The cancellation of whole group

  • 7-0 days prior the activity day – 100% will be charged

Reduce in the amount of participants

  • 10-2 days prior the activity day – null cancellation fee – max. 2 pax decrease, notifying that Saariselkä Booking Ltd reserves the right to cancel/increase the price in case the reduced group size does not fill the minimum number of participants for the activity.
  • Previous day of the activity or closer – no refund will be done
  • The same cancellation terms are applied also in case of illness.

Other safari terms

Snowmobile safaris

Snowmobiles are insured as required by The Finnish Traffic Insurance Act. This insurance covers medical care for injuries to the driver and the passenger arising from accidents.
Personal injuries and damages to other parties are fully covered according to The Finnish Traffic Insurance Act.

Snowmobile safari participants are held liable for damages caused to snowmobiles rented to them. The self-liability amount is maximum 1 000 Euros per snowmobile and per accident case. You can reduce the own liability in some programs by advanced paid extra charge.

  • The driver of a snowmobile has to be at least 18 years of age with a valid driver’s license in Finland – please read more regulations: Foreign driving license in Finland.
  • During snowmobile safaris children under 13 years old sit in a sleigh pulled by the guide, if not specified otherwise by a producer.
  • Small children should be accompanied by an adult when sitting in a sleigh during an activity.
  • Driving of a snowmobile under the influence of an alcoholic and/or other toxic substance is prohibited by Finnish law. The payment is not refunded on this reason.
  • Every participant is required by law to wear a helmet on a snowmobile safari.
  • Snowmobile activities are not recommended for pregnant women.

Husky safaris

  • The personal liability is 1000 € /case of accident.
  • During husky safaris children under 14 years old are not allowed to drive a husky team, but sit in a sleigh – to drive a husky team the client should be physically fit (also minimum weight, height etc.)
  • Small children should be accompanied by an adult when sitting in a sleigh during an activity.
  • Husky activities are not recommended for pregnant women.

Additional conditions

  • The producer is not liable for any loss, injury, damage whether direct, indirect or consequential, arising from incidents or accidents during transfers, meals, accommodation, games and other activities except to the extent that such loss, injury or damage is caused by intention or by gross negligence.
  • The client is obliged to compensate producer, its officers and employees any indirect loss and costs arising from any negligent act or omission or from any other reason which does not follow the given instructions.
  • All transfers including in the activity are under the liability of the producer.
  • Saariselkä Booking Ltd and its producer reserves the right to change the program due to safety or weather conditions etc.
  • Saariselkä Booking Ltd and its producer reserves the right to interrupt an activity if a participant is seen as a potential danger to him/herself or to other participants. In case of termination of an activity the payment is not refunded.
  • Personal travel insurance is highly recommended.

Applicable law and place of litigation

The Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the Rovaniemi district court. The Contract is bound by Finnish law. Saariselkä Booking Ltd shall not be liable for changes arising subsequent to this publication which are beyond our control, for example force majeure (strike, fire, water damage, nature disaster, war etc.). Saariselkä Booking Ltd reserves the right to make changes.

 

Update 05/2019